Question 1

How does online document signing via SMS, EDS, and Face ID work?

Accepted Answer

Online signing in TrustMe is a fully legal way to replace a handwritten signature and stamp. Each option complies with legal requirements and has the same legal force as a signature on paper.

SMS code — a simple and convenient way to confirm consent. The recipient receives a one-time code, enters it, and the signature is recorded in the system with legal confirmation.
EDS (electronic digital signature) — the main instrument recognized by the state. It is used for all official documents: contracts, acts, waybills, and invoices.
Face ID — biometric identification that confirms the signer’s identity. It is not only fast, but also secure, as it eliminates the possibility of forgery.

Each of these methods is recorded in an electronic action log. That means you always have proof of who signed the document, when, and how.

Question 2

Where are electronic contracts stored and who has access to them?

Accepted Answer

Documents are stored in the secure TrustMe cloud on servers located in Kazakhstan. Access is granted only to the users you assign — employees of your company or counterparties. Every action is recorded in the log: who opened, signed, or downloaded the document. This protects against forgery and ensures transparency.

Question 3

Can acts, delivery notes, and invoices be signed online?

Accepted Answer

In TrustMe, you can sign any legally significant document using TrustContract and TrustAccounting: contracts, certificates of completed work, goods waybills, and invoices. The service supports all formats used in business. This saves time for accountants and lawyers, reduces errors, and speeds up document workflow.

Question 4

How does bulk signing work and who needs it?

Accepted Answer

Bulk signing is when one person signs dozens or even hundreds of documents in a single action. For example, an accountant may need to sign 120 acts for a month. Manually, this would take several hours, while in TrustMe it takes only a couple of minutes. This is convenient for accounting, HR departments, and large companies with many counterparties.

Question 5

What does “up to 5 users” mean in the plan?

Accepted Answer

This is the number of employees in your company who can work in the system at the same time. For example: a director, accountant, lawyer, HR specialist, and sales manager — 5 in total. If you have more employees, you can always upgrade the plan and add more users.

Question 6

Can I add my own contract templates?

Accepted Answer

Yes. You can upload your own templates to TrustMe and use them for automatic completion.

Question 7

How does integration with 1C work?

Accepted Answer

Acts, invoices, and waybills go directly to TrustAccounting for signing without manual export. Integration takes from 1 day depending on complexity.

Question 8

Does the signer need to register or download an app?

Accepted Answer

No. The signer does not need anything. They receive a link by SMS, WhatsApp, or email, open the document in a browser, and sign it in 1 minute. This is convenient for your counterparties: no logins, passwords, or downloads.

Question 9

How does automatic data retrieval from government databases work (IIN/BIN)?

Accepted Answer

TrustMe is integrated with government databases. It is enough to enter an IIN or BIN, and the system will automatically pull in the company name, full name, and details. This reduces the risk of errors and saves time when filling in contracts.

Question 10

Can I send a contract for signing via WhatsApp or eGov Mobile?

Accepted Answer

Yes. Via WhatsApp, the document is sent as a link — the counterparty opens and signs it directly in the messenger. Via eGov Mobile, a person can verify their identity and sign the document with EDS. This means a contract can literally be signed on the go, without a computer.

Question 11

Can I test the service and sign a contract before purchasing?

Accepted Answer

The company also provides a free trial period so that you can test the service in practice and see its convenience for yourself.

Question 12

Can I sign a contract with foreign partners and non-residents?

Accepted Answer

Yes, you can sign contracts with foreign partners and non-residents using the TrustMe service.

Question 13

What is TrustAccounting?

Accepted Answer

TrustAccounting is a digital platform for creating, signing, and storing electronic accounting documents.

Question 14

What is TrustToken?

Accepted Answer

TrustMe is a digital trust ecosystem (TrustTech) that combines business process automation and Web3 capabilities.

A unified platform for your entire document workflow

TrustMe ecosystem

01. TrustContract

02. TrustEDO

03. TrustCare

04. TrustMe Token

05. TrustAccounting

TrustMe technologies

Cloud EDS

Biometrics

Blockchain

Artificial intelligence

Working with documents

Integrations

TrustMe in numbers

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