Question 1

How does electronic document signing via EDS, SMS and Face ID work?

Accepted Answer

TrustMe is a platform for signing documents with an electronic digital signature (EDS) recognized by the state under the Digital Code of the Republic of Kazakhstan No. 255-VIII. It is the EDS that carries legal force equivalent to a handwritten signature and a stamp. SMS code — a simple and convenient way to confirm consent. The recipient receives a one-time code, enters it, and the signature is recorded in the system with legal confirmation. EDS (electronic digital signature) — the main instrument recognized by the state. It is used for all official documents: contracts, acts, waybills, and invoices. Face ID — biometric identification that confirms the signer’s identity. It is not only fast, but also secure, as it eliminates the possibility of forgery. Every action is recorded in an electronic log (date, time, IP address, device) — this is your evidence base.

Question 2

Can I test the service and sign a contract before purchasing?

Accepted Answer

Yes, TrustMe lets you test the service and sign a trial document with an EDS before taking out a paid subscription — so you can judge the speed and convenience on a real example.

Question 3

Can I sign a contract with foreign partners and non-residents?

Accepted Answer

Yes, TrustMe supports signing documents with foreign counterparties and non-residents of Kazakhstan — alternative identity confirmation methods are available for them.

Question 4

Where are electronic contracts stored and who has access to them?

Accepted Answer

All electronic contracts are stored on secure TrustMe servers in Astana with encryption and access control. Only authorized company users have access according to their assigned roles, and every action is recorded in a log.

Question 5

Can acts, delivery notes, and invoices be signed online?

Accepted Answer

Yes. TrustContract supports signing any accounting and legal documents online: contracts, certificates of completed work, delivery notes and invoices — via EDS, which makes them legally significant.

Question 6

How does automatic data retrieval from government databases work (IIN/BIN)?

Accepted Answer

TrustMe automatically retrieves data of individuals and legal entities from the state database of individuals and government registries by IIN/BIN, including the Enbek.kz integration — this eliminates manual entry and errors in details.

Question 7

Can I add my own contract templates?

Accepted Answer

Yes, in TrustContract you can upload and configure your company’s own templates for contracts and other documents — this speeds up preparation of standard documents and reduces the risk of errors.

Question 8

Does the signer need to register or download an app?

Accepted Answer

No. The signer receives a link to the document and signs it right in the browser from a smartphone or computer — with no app installation and no complicated registration.

Question 9

Can I send a contract for signing via WhatsApp or eGov Mobile?

Accepted Answer

Yes, a document can be sent via WhatsApp, SMS, email or the eGov Mobile integration — the signer confirms it with an EDS in their usual communication channel, without extra steps.

Question 10

How does bulk signing work and who needs it?

Accepted Answer

Bulk signing lets you send and sign hundreds of documents at once — relevant for logistics, retail chains, education centers and any company with a large flow of standard contracts.

Question 11

What does “up to 5 users” mean in the plan?

Accepted Answer

This is the number of company employees who can have personal access to the TrustMe account to send, sign and manage documents within the plan. Extended plans are available for a larger number of users.

Question 12

How does integration with 1C work?

Accepted Answer

TrustMe integrates with 1C, Bitrix24 and Jira via API — documents, signing statuses and counterparty data are synchronized automatically, without manual transfer.

A unified platform for your entire document workflow

TrustMe ecosystem

01. TrustContract

02. TrustDocs

03. TrustCare

05. TrustAccounting

TrustMe technologies

Cloud EDS

Biometrics

Blockchain

Artificial intelligence

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Integrations

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